Refund & Returns Policy

At Jerseys Company, customer satisfaction is important to us. If there is any issue with your order, our team is available to review your case and guide you through the appropriate next steps.

Please read this policy carefully before placing your order.

Exchanges & Returns

All return and exchange requests are reviewed on a case-by-case basis.

To request support, please contact our team as soon as possible by email and include your order number, a brief explanation of the issue, and clear photos or videos when necessary.

Important Size Selection Policy

We do not accept returns or exchanges due to an incorrect size selected by the customer.

Why don’t we accept returns for incorrect size selections?

Customers are provided with a Size Chart, size recommendations, highlighted notices on every product page, and a final reminder in the order confirmation email before the order is produced.

Customers also have the opportunity to contact us before dispatch if they wish to request a size change.

For this reason, once production has begun or the order has been shipped, size-related returns or exchanges are not accepted unless the product has a confirmed manufacturing defect or the error was made by Jerseys Company.

Order Changes Before Dispatch

If you believe you selected the wrong size, please contact us as soon as possible before your order is dispatched.

If the order has not yet entered production or shipment processing, our team may be able to update the size without complications.

Once production has started or the order has been shipped, we can no longer guarantee changes to the size, model, customization, shipping address, or any other order details.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or with a manufacturing issue, please contact us and provide clear photos or a video showing the problem.

If you received the wrong item due to an error made by Jerseys Company, please contact us with your order number and clear photos of the item received.

Once the issue has been reviewed and confirmed, we will offer an appropriate solution. Depending on the circumstances, this may include a replacement, exchange, refund, store credit, or another form of support.

Return or Exchange Requests

To request a return or exchange review, please contact our team by email and include:

• Your order number

• A brief explanation of the issue

• Clear photos or videos when necessary

Our support team will review your case and guide you through the next steps.

Conditions for Approved Returns and Exchanges

If a return or exchange is approved by our team, the following conditions must be met:

• The request must be submitted within 7 days of delivery

• The item must be unused

• The item must be in its original condition

• The item must include its original packaging and accessories, when applicable

• The issue must be reviewed and approved by Jerseys Company before the item is returned

Items sent back without prior approval may not be accepted or refunded.

Important Policy Notes

Please read the following carefully:

• We do not accept returns or exchanges due to an incorrect size selected by the customer.

• Size charts, size recommendations, product page notices, and order confirmation reminders are provided to help customers choose the correct size before fulfillment.

• Customers may contact us before dispatch to request a size change, but changes are not guaranteed once production or shipment processing has started.

• Personalized items, customized jerseys, custom names, numbers, patches, and promotional gifts are not eligible for return or exchange unless there is a confirmed defect or fulfillment error.

• Orders with custom names, numbers, or patches cannot be canceled, returned, or exchanged unless there is a confirmed defect or an error made by Jerseys Company.

• We do not accept items that show signs of use, misuse, washing, stains, odors, alterations, damage caused after delivery, or requests submitted outside the applicable return period.

• Customers are responsible for entering the correct shipping address at checkout. Jerseys Company is not responsible for orders lost, returned, or delayed due to incorrect or incomplete shipping information provided by the customer.

• Return shipping costs are the responsibility of the customer unless the issue was caused by Jerseys Company.

• Original shipping charges are non-refundable unless otherwise approved by our team.

• Jerseys Company must approve all returns before any item is shipped back.

Refund Processing Time

If a refund is approved:

• Refund review and approval may take up to 7 business days

• Credit card refunds may take between 30 and 90 days to appear, depending on the customer’s financial institution

• PayPal refunds are processed according to PayPal’s policies and processing timelines

Once a refund has been submitted to the payment provider, Jerseys Company cannot control or accelerate the processing time established by the customer’s bank or financial institution.

Need Help?

If you need help with an order, return request, exchange inquiry, damaged item, or size update before dispatch, please contact our team:

Email: contact@jerseyscompany.com

Thank you for choosing Jerseys Company.