Shipping & Delivery Policy

At Jerseys Company, we are committed to providing a reliable shipping experience with order tracking, customer support, and delivery protection.

We ship throughout the United States and work with international fulfillment and logistics partners to deliver orders as efficiently and securely as possible.

Please review the information below before placing your order.

Shipping Options

Free Shipping

Estimated delivery time: 15 to 21 business days after shipment.

Priority Shipping

Estimated delivery time: 6 to 16 business days after shipment.

Delivery times are estimates and may vary depending on the destination, customs procedures, carrier operations, seasonal demand, weather conditions, and other logistical factors.

Shipping time begins after the order has been processed and dispatched, not on the date the order was placed.

Order Processing Time

Orders are typically processed within 2 to 5 business days after payment confirmation.

Processing may include:

• Payment verification

• Product preparation

• Customization, when applicable

• Quality inspection

• Packaging

• Shipment preparation

Once your order has been dispatched, you will receive a tracking number by email.

Tracking Information

Eligible orders include tracking information so you can monitor the delivery status of your package.

Please note that tracking updates may take a few business days to appear after shipment. This depends on the carrier, origin facility, and logistics system.

During international transit, tracking may remain unchanged for several days while the package moves between logistics facilities or awaits a carrier scan.

If your order contains multiple items, the products may be shipped in separate packages and delivered on different dates. When applicable, separate tracking numbers may be provided.

Delivery Guarantee

Jerseys Company stands behind every eligible order placed through our store.

If your package has not been delivered within 70 business days from the shipment date, you may contact our support team to request a review.

Once the case has been verified, you may be eligible for one of the following solutions:

• A full refund

• A replacement shipment

The applicable solution will be determined after reviewing the tracking information, delivery status, shipping address, and circumstances of the case.

Import Duties and Customs Fees

Customers are not expected to pay import duties or customs charges related to their order.

If applicable import or customs fees arise during the shipping process, they will be covered by Jerseys Company.

If you receive an unexpected request for payment from a carrier or customs authority, please contact our support team before making any payment.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering complete and accurate shipping information during checkout.

Please carefully review the following details before completing your purchase:

• Full name

• Street address

• Apartment, unit, or suite number

• City

• State

• ZIP code

• Contact information

If the address provided is incorrect or incomplete:

• If the order has not yet been shipped, you may request an address correction within 1 business day after purchase, subject to order status.

• If the order has already entered processing or has been shipped, we cannot guarantee that the address can be changed.

• If the package is returned, lost, or cannot be delivered due to incorrect or incomplete information provided by the customer, a $20 reshipping fee may apply.

• Additional shipping costs caused by an incorrect address are the customer’s responsibility.

Jerseys Company is not responsible for delivery problems caused by inaccurate or incomplete shipping information entered during checkout.

Delays Outside Our Control

Although we work to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our direct control.

These circumstances may include:

• Customs inspections

• Carrier delays

• Logistics congestion

• Postal service interruptions

• Severe weather conditions

• Transportation disruptions

• Incorrect carrier scans

• High-demand periods

• Holidays and sales events

• Major sports tournaments or seasons

• Government restrictions or regulatory procedures

Estimated delivery dates are not guaranteed delivery dates.

We appreciate your patience while the carrier completes the delivery process.

Orders Still in Transit

Refunds cannot normally be issued while an order is still actively in transit and remains within the applicable delivery guarantee period.

If tracking shows that the package is moving through the logistics network, customers must allow the carrier sufficient time to complete delivery.

A refund or replacement review may be requested once the order exceeds the delivery guarantee period or if the carrier officially confirms that the package has been lost.

Damaged, Defective, or Incorrect Orders

Please contact our support team if your order arrives:

• Damaged

• Defective

• With a manufacturing issue

• Different from the item ordered

• With the wrong size, model, name, number, patch, or customization due to an error made by Jerseys Company

The request must be submitted within 7 days of delivery and must include:

• Your order number

• A brief explanation of the issue

• Clear photos or videos showing the product and the problem

• Photos of the shipping packaging when relevant

Our team will review the evidence and provide the appropriate next steps.

Returns and Exchanges

Return and exchange requests may be submitted within 7 days of delivery, subject to our Refund & Returns Policy.

To qualify for an approved return or exchange, the product must be:

• Unused

• Unwashed

• In its original condition

• Free from stains, odors, alterations, or damage caused after delivery

• Returned with original tags, packaging, and accessories when applicable

No product should be returned without prior authorization from Jerseys Company.

Unauthorized returns may not be accepted or refunded.

Important Return and Exchange Notes

Please note the following:

• We do not accept returns or exchanges due to an incorrect size selected by the customer.

• Size charts and measurement guidance are available to help customers select the appropriate size before ordering.

• Customers should compare the size chart with a jersey they already own before completing the purchase.

• Personalized and customized products are not eligible for return or exchange unless there is a confirmed manufacturing defect or fulfillment error.

• Products with custom names, numbers, patches, or other personalized details cannot be canceled, returned, or exchanged once production has started.

• Promotional gifts and complimentary products are not eligible for refund or exchange unless they arrive damaged or incorrect.

• Return shipping costs are the responsibility of the customer unless the issue was caused by Jerseys Company.

• Original shipping fees are non-refundable unless otherwise approved by our team.

• Refunds cannot normally be issued while the package remains in transit and within the stated delivery guarantee period.

Lost, Stolen, or Delivered Packages

If tracking confirms that a package was delivered but you cannot locate it, please:

• Check the delivery area

• Ask household members

• Check with neighbors

• Contact the local carrier

• Review any delivery photo or carrier notification

Once a package is marked as delivered to the address provided during checkout, Jerseys Company is not automatically responsible for theft, loss after delivery, or packages collected by another person at the location.

However, our support team may assist you in reviewing the available tracking information and carrier records.

Need Help?

For questions about your order, shipping status, tracking information, address changes, delays, or delivery issues, please contact our support team:

Email: contact@jerseyscompany.com

Please include your order number so our team can assist you more efficiently.

Thank you for choosing Jerseys Company.